Frequently asked questions

A safety management system (SMS) app for aviation operators. Crews fill out risk assessments and safety reports on iPhone or iPad; the app scores them, emails the right people a PDF, and managers follow up with corrective actions.

iPhone and iPad with iOS 16 or later. Download it from the App Store.

SMS by NGS is licensed to companies. Contact us for pricing. To try it first, create an account in the app and choose Create a Demo Account: 21 days of full access, with example forms.

No. You choose your own password when you sign up. The activation code (like ABCD-1234) only links your account to your company, once, after your first login.

Check your spam or junk folder and wait a few minutes. On the sign-in screen, Resend Email sends the confirmation again. For the activation code, ask your safety officer to resend it (Admin → Users → Resend Activation Email).

On the sign-in screen tap Reset Password, enter your email and tap Send Code. Type the 6-digit code from the email and choose a new password (at least 6 characters).

No — your company and your history move to version 2 with the same email address. Passwords can't be moved, so the first time you sign in to version 2, use Reset Password to set a new one.

In the app: Menu → User Settings → Change Password.

In the app: Menu → User Settings → Delete Account. Your sign-in and email address are removed and your membership in your company ends; your name stays on reports you already submitted, because they are your company's safety records. See the privacy policy.

Yes. After the first sync, forms work offline. A form you submit offline waits on the device and is sent at the next sync — pull down on Home when you're back online, or use Menu → Submit Saved Queue. Airport weather needs a connection.

Forms can be limited to groups (for example PILOTS). Ask your administrator to add you to the group, then pull down on Home to sync.

If your company allows it for that form, tap Submit Anonymously. The report is sent without your name; your answers are not changed.

On risk assessment forms, answers carry points. The total is compared with levels your company sets: CAUTION means medium risk (extra people are told); HIGH means a mitigation is required — describe how the risk was reduced.

Your company's administrators and the contacts your company chose for that form. When a manager publishes a report to everyone, private answers are shown as “Redacted”. Reports are never public.

Turn on Menu → User Settings → CC Me to be copied on forms emailed from your device. You can also open any of your submissions under View Submissions.

Admin → Users → Add User, or import a CSV file (last name, first name, email, then any groups). Each person gets an activation email.

Changes are sent with Review & Submit Changes on the Admin screen; users get them at their next sync.

Reports can be exported as PDFs from the app. For a full export of your company's records, email us from an administrator's address.

Everything travels encrypted, files are kept in private storage that only your company's members can reach, and passwords are stored only in hashed form. Read the privacy policy for details.